General
1. Illustration Purposes
All pictures shown on our website and marketing materials are for illustration purposes only. The actual arrangements may vary from the images shown due to the seasonal availability of flowers and containers.
2. Substitutions
Occasionally, subtle substitutions of flowers or containers may be necessary due to factors beyond our control, such as seasonal availability or supply chain issues.
The florist will ensure that the overall style and colors of the arrangement are preserved.
Any substitutions will be made with items of equal or higher value to maintain the quality and aesthetics of the arrangement.
3. Quality Assurance
We strive to use the freshest flowers available and guarantee that each arrangement is crafted with care and attention to detail.
Should you have any concerns about the quality of your arrangement, please contact us within 24 hours of delivery.
4. Delivery
We offer delivery services within specified areas. Please refer to our delivery policy for more details on delivery times and locations.
It is the customer’s responsibility to provide accurate delivery information. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.
5. Cancellation and Refunds
Orders can be cancelled up to 36 hours before the scheduled delivery date for a full refund.
Refunds will not be issued for cancellations made less than 36 hours before delivery.
In the rare event that you are not satisfied with your order, please contact us within hours of delivery to discuss a suitable resolution, which may include a replacement or refund.
6. Privacy Policy
Your personal information is collected solely for the purpose of processing your order and will not be shared with third parties without your consent. Please refer to our privacy policy for more details.
7. Customer Service
Our team is dedicated to providing excellent customer service. If you have any questions or concerns about your order, please contact us at:
T +27 (0) 21 887 8138
M +27 (0) 79 558 2532
E info@flowersinthefoyer.co.za
By placing an order with Flowers and the Foyer, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice. Please review our terms and conditions regularly to stay informed of any changes.