Delivery & Returns

• Our own driver delivers every order. We do not use couriers.
• We deliver Monday to Friday. We do not deliver on Saturdays, Sundays or South African public holidays.
• You choose a date. We deliver between 09:00 and 16:30 on that day; there is no morning or afternoon window to choose, and the driver's route decides the exact time.
• Same-day delivery to Stellenbosch (including its farms and villages), Bottelary, Klapmuts, Somerset West, Strand, Gordon's Bay, Paarl and Franschhoek: order before 12:00 (South African time) on a weekday that is not a public holiday. After 12:00, the earliest date is the next working day.
• Everywhere else we deliver (Cape Town, Wellington and other places within 50 km): Wednesdays only. Order by 17:00 on the working day before that Wednesday. The date picker offers only the Wednesdays we can meet.
• You can book up to 28 days ahead.
• Some items need more notice, and the order is ready only when its slowest item is: wreaths need two working days. The date picker only offers dates we can meet.

• The delivery fee depends on the road distance, one way, from our shop at 44 Ryneveld Street, Stellenbosch: R95 for the first 5 km, then R15 for each further kilometre or part of a kilometre, VAT included. For example, 12.3 km costs R95 + 8 × R15 = R215.
• We deliver up to 50 km by road. For an address further away, please call us on +27 (0)21 887 8138 — we may still be able to help.
• Start typing the delivery address at checkout: the site works out the distance and shows the fee before you pay. If the address cannot be found, you can choose your area from a list instead, or call us.
• Every order has a minimum of R500, delivery or collection. The minimum counts the flowers and gifts, not the delivery fee, and is measured after any discount code.

• You can collect from Flowers in the Foyer, 44 Ryneveld Street (Skuinshuis), Stellenbosch, Monday to Friday (not public holidays), between 09:00 and 16:30 on the day you choose — there is no time window to choose. Same-day collection follows the same 12:00 rule as delivery.
• Collection orders have the same R500 minimum as deliveries.

If nobody is home, the driver phones the recipient. If we still can't deliver, the flowers come back to the shop and we let you know. We'll then deliver once more (the delivery fee applies again) or arrange for the recipient to collect from the shop. We make only one further delivery attempt. We don't leave flowers with a neighbour, reception or security unless you asked us to. The same applies if the address or phone number we were given is wrong.

Flowers are seasonal. If a flower in your order is not available, we use similar flowers of equal or higher value, keeping the style and colours you chose. Photos on the site show the style of an arrangement, not the exact stems.

• You can change or cancel an order up to 4 working days before the delivery or collection date (working days are Monday to Friday, not public holidays), for a full refund of what you paid. Contact us by phone, WhatsApp or email with your order number.
• After that, the flowers have been bought in for your order and it can no longer be changed or cancelled. This does not take away any right the Consumer Protection Act gives you.
• Refunds go back through PayFast to the way you paid. How soon a refund shows on your statement depends on your bank and the way you paid.

• Tell us within 24 hours of delivery, with a photo of the flowers, by WhatsApp or email.
• We look at every complaint. Where the flowers are not right, we replace them or refund you. This does not take away any right the Consumer Protection Act gives you.
• Flowers are perishable and made for you, so they are not returned to us.
• Plants: the same 24 hours, with a photo.

Cards, treats, vases, candles and tools that are not made to order: you may return an item within seven days of delivery for a refund, if it is unused and in its original condition and packaging. If it arrives damaged, tell us within 24 hours of delivery, with a photo.

To return an item, bring it to the shop, or we can collect it for the delivery fee to your address. An item that arrived damaged we collect free of charge.

Flowers in the Foyer, 44 Ryneveld Street (Skuinshuis), Stellenbosch, 7600 · +27 (0)21 887 8138 · WhatsApp +27 (0)79 558 2532 · info@flowersinthefoyer.co.za